Frequently Asked Questions

It is very common to have lots of questions when choosing and ordering your wedding stationery! Hopefully you will find most of the answers to the most frequently asked questions here.

Booking my Services

When should we place our order?

The sooner you can place your order the better as my diary fills up well in advance. I would advise placing your order 2 – 3 months before you would like to receive it. Getting in touch to find out my availability is a great place to start.

How do we book?

To book your place with me you will need to get in touch using my contact form. I offer a bespoke personal service so therefore I don’t take orders or bookings directly from my website. I would like to get to know you a little first.

We are not sure what we would like to order but can we still book with you?

You certainly can. If you are undecided about the style of invitations or stationery that you would like, but would like to book a production slot, a deposit of £50 (redeemable against your subsequent order) will secure your slot.

When do we have to pay?

To confirm your order, I will need a 25% deposit payment. Each part of your order will need to be paid for in full before it is made. Once you have booked you will be given a planning schedule, including when payments will be due.

How do we pay?

I will send an invoice to you with payment details. Payment is by BACS or cash.

Is my deposit refundable?

As orders are often placed weeks in advance, it is very likely that I will have to turn somebody else away as I no longer have the  availability for their wedding date. Should you decide to cancel, chances are I will be left with an empty place. Therefore I am afraid it is not possible to refund any deposit payments.

Is a rush service available?

As all my work is handmade and I only do perfect, it can’t be rushed! However, if you are working to a short deadline, get in touch and I will see if I can help.

Is there a minimum order?

As weddings can often be a small, intimate event, I have a very small minimum quantity of 10 invitations.

Is it possible to arrange an in-person consultation?

As I do not have a shop and I work from my home studio, at present I do not offer consultations. However, there may be the possibility to arrange a consultation at a local venue on some occasions. I work with all clients across the UK via email, telephone or video call.

Can we get a quote before ordering?

Yes! Once we have discussed what it is that you are looking for, I will send an estimated quote by email.

How long will our order take?

The time it takes to make your order will depend on several factors. When you place your order, what you have ordered and the size of your order. Things can take a little longer during my busiest periods but you will be advised of timescales and estimated delivery dates before you place your order.

Do you offer discounts for packages?

Every couple I work with is unique and has their own ideas and requirements. There is no such thing as an ‘off the shelf’ wedding here. Therefore I don’t do packages. My prices are carefully worked out based on materials, the handmade nature of my work, time spent with each couple and the personal experience that you will receive. I am afraid I can’t offer discounts.

lady at table hands tying twine bow lots of wedding invitations on table

Save the Dates and Wedding Invitations

Can we request a sample?

Yes you can. At this stage, samples are provided so that you can see the quality of the design. I charge a small fee of £7 per sample. That includes a standard sample with fictitious wording in a colour of your choice. If I don’t have the exact colour in stock for your sample, an alternative will be used. There is a maximum of 3 samples per order as they are very time consuming.

Can we change the design?

Of course! You may like details from more than one design which can then be incorporated into a new design for you. I can adapt and customise any of my collections with different materials, colours and fonts. The possibilities are endless and I love a challenge!

Do we have to choose a design from one of the collections?

Not necessarily. If you would like a bespoke design, we can discuss your ideas. I do have a style that I like to work in and if I think your requirements don’t suit my style we may not be the best fit for each other but let’s chat first.

Is there an extra charge for a bespoke design?

As a bespoke design involves considerably more work than a design chosen from a collection, there will be a design fee. The fee is £85.00 and includes initial design ideas and one sample wedding invitation.

Can you replicate another design if we send images?

Absolutely and categorically not. Whilst I am happy to receive images as inspiration, I would never and will not copy or replicate somebody else’s design. I would expect the same of my designs too.

Can we change the colours of a design?

You sure can. I love to hear about your wedding planning ideas, including your colour scheme. I will try my very best to match your wedding stationery to your colours and will suggest any options where exact matches can’t be achieved. Most of my collections can be altered in colour to suit.

When should we send save the date cards?

As soon as you have set your date and have compiled a guest list. As a guide 1-2 years before your wedding.

Can you help with wording for our invitations?

I most definitely can. Once you have booked with me, you will be given access to a Client Hub where you will find lots of useful information.

If you prefer you can provide me with as much information as possible and I will write it for you. Simple as that.

When should we send our invitations?

I suggest sending your invitations 6 – 8 months before your wedding date. This may sound like a long time, let me explain why.

Your guests will need plenty of notice so they don’t double book, they may need to plan child care, or book accommodation. You will also need plenty of time to chase replies, even if you have included an rsvp card. Your suppliers will want to know final guest numbers several weeks before your wedding too.

And yes, you will probably have a ‘B’ guest list so the sooner you know who can attend on the ‘A’ list, the better.

We have left ordering our wedding invitations a little late, what should we do?

Get in touch asap! I will try my best to help.

How many invitations should we order?

Ordering too many invitations is a very common mistake. REMEMBER – you only need one invitation per couple or family. For example, 100 day guests will be roughly 50 – 60 invitations. If you have an extra 50 evening guests, you may require about 30 – 35 invitations as there are likely to be more single guests. You should always order a few spares too in case you need to add somebody to your list.

Can we order more invitations if we need them?

When you order your invitations, I always suggest ordering a few spares without printed names in case you want to add somebody to your list. You can order more if required but there can be a wait if I am working with another client.

Are envelopes included with invitations?

Envelopes are included with all invitations. The type and colour of envelope will depend on the invitation design. This will be discussed when you place your order.

Who do we send evening invitations to?

The guests that are invited to your wedding ceremony will be invited to the whole shebang! They do not need a separate evening invitation. If you have guests that you are inviting to the evening reception only, they will need an invitation.

Can we see our design before you make it?

Before I begin making any part of your order you will receive electronic proofs sent by email. No work will commence until I have your full approval.

Can we make changes once we have received our proofs?

After receiving your initial proofs, you can make up to 2 rounds of refinements. This includes minor tweaks and adjustments and not a full redesign.

What happens if there is a mistake on our stationery once printed?

Before I begin work on your order, you will receive proofs which you will have to proof read very carefully. It is your responsibility to make sure the proofs are all correct and work will not begin until you have signed an approval form. Once approved and printed, mistakes cannot be rectified. Reprints or full remakes will be charged for at the normal price.

Do you print in house?

Most of the printing is done in-house. Some larger scale or specialist printing is outsourced.

Can you print guest names on invitations?

Absolutely! Printed guest names are included in the price for all wedding day invitations. Simply send me your guest list, and I will do the rest. Please make sure all names are capitalised.

 If you would like to add printed guest names to your evening invitations or save the date cards, I can do this for an extra cost. Prices are available on my customise page.

Can you print the addresses on envelopes?

Yep! I will need a list of the addresses including the recipient’s name and postcode. Please provide the addresses in a word or excel document making sure all words are capitalised.

When should we confirm all of our information for invitations?

In order to produce your proofs, I will need you to provide all of the information 6 weeks before you have requested to receive your invitations. I will give you dates for your diary so that you can keep a schedule.

How should we send our information to you?

I will require all information to be emailed to me in a word, excel or notepad document. The wording should be unformatted without tables or columns. I cannot accept screenshots or photos of hand written information.

frequently asked questions hands holding wedding invitation gold edge burgundy ribbon tied knot

Wedding Day Stationery

What stationery do we need for our wedding day?

The most common and useful items of wedding day stationery are, order of service/order of the day, a table plan, a welcome sign, place settings, table names or numbers, menus and a guest book. Please get in touch to discuss your ‘on the day’ stationery and any ideas that you may have that are not included in this list. If you would like further help, have a read of this useful blog post.

Do we have to order our ‘on the day’ stationery at the same time as our invitations?

You don’t have to, but in order to secure your place in my diary it is advisable. I understand that you may not have made final decisions for your wedding day stationery, but a rough idea that can be finalised at a later date is helpful.

When should we confirm our final details for ‘on the day’ stationery?

As with your invitations, I will do proofs for your wedding day stationery. I would like all of your final details to be emailed to me 6 weeks prior to your wedding day.

I will require all information to be emailed to me in a word, excel or notepad document. The wording should be unformatted without tables or columns. I cannot accept screenshots or photos of  hand written information.

Can we change our order?

I do understand that when you are planning a wedding, your ideas and plans can change along the way. A bride’s prerogative right!? With that in mind, I am happy to accommodate changes to your order although this will be limited by timescales and may incur a cost if stock has already been bought or proofs have already been sent.

Do we need orders of service?

If you are getting married in a Church, you will need an order of service booklet which will include hymns, any readings and the service details. One booklet per couple is usually enough.

Do we need a table plan?

It is most likely that you will be having a sit down Wedding Breakfast with several tables. To avoid any confusion or chaos, it is highly recommended that you have a table plan so that your guest knows where to sit.

What if we have late changes to our table plan?

I will often leave printing and assembling your table plan until as late as is comfortable for both you and me. If you have last minute changes, let me know and I will see what I can do. There will be a cut off time of 2 weeks before your wedding day.

faq handmade paper place names gold leaf edge single leaf print

Delivery

Do you deliver?

Yes I do. As I work with clients across the UK, I package and deliver orders by Royal Mail or a courier service. Your order will be packaged with the utmost care and as environmentally friendly as possible.

How much is postage?

Packing and postage costs will vary depending upon the size and weight of your parcel.

Can we collect our order?

As I work with clients across the UK, most orders are sent by Royal Mail or courier, depending on weight and size of parcel. If you live close by and would like to collect your order, you are welcome to do so with an agreed prior arrangement.

If I have missed any of your questions, do get in touch. I love to help!

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